How do I sign up for the rewards program?
What are the advantages of becoming a rewards member?
I already have an account. Do I need to create a new one to earn rewards?
We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
Where can I find all of my rewards account info?
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page
Will I receive points for purchases I made prior to creating my rewards account?
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!
Does it cost anything to begin earning points?
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the rewards page to get started.
Earning & Redeeming
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply visit the rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
How do points convert to dollars?
You earn 1 points for every dollar you spend. So, if you spend $150, you'll earn 150 points.
What are the easy ways to earn points?
For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can leave us a review, or like us on Facebook and other social media. Access all the ways to earn on the rewards page.
Will I be able to use my points/rewards in store?
Not at this time, you will not be able to earn or apply rewards points toward purchases in-store. We are working to link our stores with our online site in the future.
Is there a limit to how many points I can earn?
Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.
Can I return my order if I redeemed rewards points for a discount?
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.
I've earned points with my last purchase, but now I want to return it. What will happen to my reward?
If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.
Do points ever expire?
Points will expire after 3 years of inactivity.
Why didn’t I earn points on my purchase?
Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at email@example.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
- Try to refresh your browser.
- Try to log out and then back in to your account.
- Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
I received an error message when referring friends through the email referral box. What went wrong?
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
How can I get a birthday reward?
I signed up for the Birthday Bonus but I didn’t receive it?
How do I redeem my rewards at checkout?
To redeem your points in checkout, use the dropdown selector appearing below your items and select the reward you would like to redeem.