24/7 Customer Service 1800 033 589 | Login
Luxo Living

*

Delivery Information

How much does shipping cost?

To calculate your delivery costs simply enter your postcode and suburb on any product page. Total delivery cost for your order can also be found on the cart page.

Shipping costs are based on the weight and volume of the order and your delivery suburb.

Do I get a combined delivery discount if I order more than one item?

Yes! Our delivery calculator will calculate the most efficient delivery method for your order and you will be charged on a total order basis, not by individual items. Go ahead and try adding a few items to your cart to see the total delivery cost for your whole order. Or just call us and we'll work this out for you - 1800 033 589 (press 1 for sales).

Where can we deliver to?

We ship Australia-wide.

Please note that our carriers do not deliver furniture and large items to PO boxes, so to avoid unnecessary delays please ensure you give your full street address at checkout.

When will my order be shipped?

All in stock items are dispatched same day if ordered before 11:30am, or next day if ordered after 11:30am (excludes weekends and public holidays). If products are not available for immediate dispatch, the estimated dispatch date will be shown on the product page (e.g. pre-order items).

When will I receive my order?

Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays.

Estimated delivery time to Sydney, Melbourne, Brisbane and Adelaide is between 3-5 business days, Perth between 4-8 business days, and for the rest of Australia between 5-10 business days. However, please allow up to 10 business days for all deliveries.

Can I get SAME DAY or next day delivery?

If you live in the Sydney metropolitan area and your items are in stock we can arrange a same day delivery for orders received before 11:30am or a next day delivery if you order after 11:30am. A small extra fee will apply. Also available for some Melbourne orders. When available you will be able to select this option at checkout.

Can I get an evening or weekend delivery?

If you live in the Sydney metropolitan area we can arrange a weekday evening, Saturday or Sunday delivery for you for a small extra fee. To arrange this simply place your order online and then immediately call us on 1800 033 589. Please note that once we start processing your order we may not be able to offer this service.

What if there is more than one product in my order?

In most cases we will ship all your items all together to keep your delivery costs down. If your order includes pre-order item we will wait for all items to arrive before shipping your order. If you would like multiple deliveries please contact us at [email protected]. Extra costs may apply.

How will my order be delivered?

To provide you the most competitive delivery costs in Australia, we use a combination of carefully selected carriers depending on your products and location. Our carriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging. The driver is responsible for delivering the goods to your doorstep on the ground level of your building. If your home has limited access or is not on the ground floor (such as an apartment or unit building), we suggest getting the help of family, friends or neighbours to assist bringing your items inside.

* HEAVY OR OVERSIZED ITEMS: Due to the nature of the items we sell (furniture) and our customers’ requirements for low cost delivery services, we book transport services with just one person on board the vehicle. You will need to provide enough assistance on your end with carrying items from the delivery vehicle to your door. If you have ordered a particularly large and heavy item such as a sauna or wine fridge, please ensure you have at least 3 or 4 people who can assist with lifting the cartons.

What if I have special delivery requirements?

Our standard delivery is a one-person service to your door on ground level.

We will do our best to cater for any special delivery requirements you may have, such as delivery up flights of stairs or two person deliveries but cannot guarantee all services are available in your area. If you have special delivery requirements or would like to delay delivery of some or all products, please contact us at [email protected] immediately after placing your order. Please note that extra costs will apply and once we start processing your order we may not be able to offer these services.

Do I have to be home to receive my order?

If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an 'Authority to Leave' the goods unattended. If the courier is able to fulfil this request, this will void your warranty and neither Luxo Living nor our carrier can be held liable for any loss, theft, or damage to your items once delivered.

How do I track my order?

Once your order has been dispatched, you will receive an e-mail with your tracking details, and instructions for how to track your order if tracking is available. For any queries relating to tracking, please e-mail [email protected]

What happens if my order is lost or damaged in transit?

Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions products can be lost or damaged in transit.

If the carrier advises you that an order is lost in transit, please contact us at [email protected] for assistance.

If your item arrives damaged, please contact us at [email protected] and we will assess the damage in accordance with our warranty policy.

Commercial Orders

For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at [email protected].

Can items be picked up?

Yes! We offer a FREE Click & Collect option that you can select at checkout. Please note that we have warehouse locations in Western Sydney and South-West Melbourne. You can check your item location on the product page and at checkout.