General Delivery Information
How much does shipping cost?
To calculate your delivery costs simply enter your postcode and select your suburb on any product page. Total delivery cost for your order can also be found on the cart page.
Shipping costs are based on the total weight and volume of the order and your delivery suburb.
Do I get a combined delivery discount if I order more than one item?
Yes! Our delivery calculator will calculate the most efficient delivery method for your order and you will be charged on a total order basis, not by individual items. Go ahead and try adding a few items to your cart to see the total delivery cost for your whole order. Or just call us on 02 8999 1114 and we'll work this out for you.
Where can we deliver to?
We ship Australia-wide to any address accessible by road. This may exclude some very remote areas and islands.
Please note that our carriers do not deliver furniture and large items to PO boxes, so to avoid unnecessary delays please ensure you give your full street address and telephone number at checkout.
When will my order be shipped?
Estimated dispatch times are shown on our website category pages, search results pages and product pages. The estimated dispatch time for your order will also be shown on your order confirmation which is sent via e-mail after you place your order. In-stock items will be dispatched from our warehouse within 24 hours unless you have included some pre-order items in your order. 99% of orders placed before 11:30 a.m. Sydney time on a working day will be dispatched on the same day.
Please note that cancellation fees and return shipping fees may apply if you cancel an order after we start processing it.
When will I receive my order?
Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays.
Estimated delivery time to Sydney, Melbourne, Brisbane and Adelaide is between 3-5 business days, Perth between 4-8 business days, and for the rest of Australia between 5-10 business days from the date of dispatch. However, please allow up to 10 business days after dispatch for all deliveries.
Can I get the SAME DAY or next-day delivery?
If you order in-stock items for delivery within Sydney (metro areas)you can choose same-day delivery for orders received before 11:30 am on a working day or a next-day delivery if you order after 11:30 am. A same-day delivery fee will apply. If available for your order you will be given this option at checkout. Try our “Want it now” filter on our product category pages or check out our “Ready to Ship” section of our website to see in-stock items. Please note this is a one-person delivery to door service and may not be available on some large items.
What if there is more than one product in my order?
In most cases, we will ship all your items together to keep your delivery costs down. If your order includes a pre-order item we will wait for all items to arrive before shipping your order. If you would like multiple deliveries please get in touch with us at firstname.lastname@example.org. Extra costs may apply.
How will my order be delivered?
To provide you with the most competitive delivery costs in Australia, we use a combination of carefully selected carriers depending on your products and location. Our carriers offer a door-to-door service, so please ensure that someone is available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging
* HEAVY OR OVERSIZED ITEMS: Due to the nature of the items we sell (furniture) and our customers’ requirements for low-cost delivery services, we book transport services with just one person on board the vehicle. You will need to provide enough assistance on your end with carrying items from the delivery vehicle to your door. If you have ordered a particularly large and heavy item such as a sauna or wine fridge, please ensure you have at least 3 or 4 people who can assist with lifting the cartons.
What if I have special delivery requirements?
Our standard delivery is a one-person service to your door on ground level.
We will do our best to cater for any special delivery requirements you may have, such as delivery up flights of stairs or two-person deliveries but cannot guarantee all services are available in your area. If you have special delivery requirements or would like to delay delivery of some or all products, please get in touch with us at email@example.com immediately after placing your order. Please note that extra costs will apply and once we start processing your order we may not be able to offer these services.
Do I have to be home to receive my order?
If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an 'Authority to Leave' the goods unattended. If the courier is able to fulfil this request, this will void your warranty and neither Luxo Living nor our carrier can be held liable for any loss, theft, or damage to your items.
How do I track my order?
Once your order has been dispatched, you will receive an e-mail with your tracking details and instructions for how to track your order if tracking is available. For any queries relating to tracking, please e-mail firstname.lastname@example.org
What happens if my order is lost or damaged in transit?
Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions products can be lost or damaged in transit.
If the carrier advises you that an order is lost in transit, please contact us at email@example.com for assistance.
If your item arrives damaged, please contact us at firstname.lastname@example.org and we will assess the damage in accordance with our warranty policy. To expedite the process please include in your e-mail photos of the damage including photos of the packaging and delivery docket.
For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at email@example.com.
Can items be picked up?
Yes! We offer a FREE Click & Collect option that you can select at checkout. Please note that our warehouse is located in Western Sydney.