Estimated dispatch times are shown on our website category pages. The estimated dispatch time for your order will also be shown on your order confirmation which is sent via e-mail after you place your order.
In-stock items will be dispatched from our warehouse as soon as possible after placing your order unless you have included some pre-order items in your order. 99% of orders placed before 11:30 am Sydney time on a working day will be dispatched on the same day.
Please note that cancellation fees and return shipping fees may apply if you cancel an order after we start processing it.
Deliveries to major capital cities are usually made within 4 working days, however, please allow 10 business days after the dispatch date to receive your order. Excludes pre-order items.
To keep delivery costs low, we book all deliveries on standard road transport services with one person on board the delivery vehicle. If you have ordered any large or heavy items please have enough able-bodied people at home to help the driver with unloading. The suggested lifting weight per person is 25kg (example. Box weighs 100kg, you will need to supply 3 able-bodied people at home to help the driver with unloading). Carton weights can be seen on the products listed specifications. The driver is responsible for delivering the goods to your doorstep at ground level. You are welcome to request additional services such as an extra helper or specialised delivery service or after hours delivery. This will need to be arranged with us before dispatch and additional costs will apply.
CLICK & COLLECT
If you would like to pick up your order please check item location displayed on our product pages. For assistance please call 02 8999 1114 and press option 1 to speak to one of our sales team members. Place your order online to ensure stock is reserved for you as our products can sell out very quickly.
12 Months Warranty
We take quality seriously. This product is backed by a 12 month return to base (RTB) warranty against defects. (more info)
For your peace of mind and online shopping convenience all our products also come with:
Ballena Dark Grey Wicker Outdoor Dining Set & Firepit Bundle
Make your outdoor space a lot more inviting with this Ballena Dark Grey Wicker Outdoor Dining Set & Firepit Bundle. It's universal, modern design makes it an ideal addition to any contemporary, traditional and minimalist outdoor living area. Having gatherings with family and friends in this setting would be perfect!
A great way to create ambience and warmth in your outdoor living area while having a wonderful gathering with your family, peers and friends. The perfect setting to roast marshmallows, have a wonderful barbeque party and cosy up outdoors during chilly days.
Ballena 6 Seater Wicker Outdoor Sofa Dining Furniture Set
Jasper 60cm Steel Outdoor Portable Fire Pit and BBQ
Disclaimer: Actual product colours may vary. Please note that due to lighting, studio photography, room conditions, and different screens on various devices, some minor colour variations can occur. We do our very best to make sure our photos are as close to the exact product as possible.
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