NSW Fair Trading Public Warning: What Customers Should Know About Luxo Living
Last updated: 1 June 2026
We understand customers may have questions about the NSW Fair Trading public warning relating to Luxo Living. We believe transparency is important, and we want customers to have clear, factual information before placing an order.
Customers are encouraged to review available information, ask questions before purchasing, and contact our Customer Service Team if they need assistance before or after placing an order.
Why did Luxo Living receive a NSW Fair Trading public warning?
NSW Fair Trading issued a public warning about Luxo Living in December 2021. The warning related to customer complaints and concerns raised at that time.
The increase in complaints occurred during the period when the business experienced supply chain disruptions due to COVID. These disruptions affected some customer orders, including delays in stock availability, dispatch, delivery timeframes, and related customer communication at that time.
Luxo Living acknowledges the public warning and has continued to review its customer service processes, product quality checks, supplier communication, delivery updates, and after-sales support to improve the overall customer experience.
What has changed since the NSW Fair Trading warning?
Luxo Living has focused on ongoing improvement across key areas of the business, including product quality, customer support, communication, and issue resolution.
Product quality and supplier checks
Luxo Living continues to work with suppliers and manufacturers to review product specifications, packaging, durability, and quality control processes.
Product feedback, warranty claims, and customer concerns are reviewed to help identify recurring issues and areas for improvement. Where required, Luxo Living may work with suppliers to review product quality, replacement parts, packaging, and other corrective actions.
Customer service and issue resolution
Luxo Living continues to review and improve its customer support processes, with a focus on clearer communication, timely responses, and fair resolutions when issues occur.
Customers are encouraged to contact the Customer Service Team directly if they need help with an order, delivery, product concern, warranty claim, return, or after-sales issue.
If the matter remains unresolved, customers may request escalation to a senior support team member for further review.
Customer feedback and continuous improvement
Customer feedback is reviewed across support tickets, product reviews, and public review platforms. This helps the business identify where improvements are needed and where further follow-up may be required.
Feedback themes may be shared with relevant internal teams, including customer service, dispatch, suppliers, product, or operations, where further review or action is required.
What do current Luxo Living reviews show?
Luxo Living receives customer feedback across several review platforms, including product reviews, delivery feedback, and service-related comments.
As a general tip, consumers should check reviews across multiple platforms before purchasing from any seller. This can help provide a broader and more balanced view of recent customer experiences, including product quality, delivery, customer support, and issue resolution.
The current verified review scores and counts, reviewed on 1 June 2026, are as follows:
| Review Platform | Current Review Score | Review Count |
|---|---|---|
| Yotpo Reviews | 4.6 / 5 | 12.2k |
| ProductReview | 4.5 / 5 | 4,051 |
| Google Customer Reviews | 4.6 / 5 | 6,562 |
| Trustpilot | 4.5 / 5 | 778 |
| Google Business Profile | 4.2 / 5 | 8,029 |
These ratings provide customers with a broader view of recent customer experiences across multiple platforms. Review information was accurate at the time it was reviewed on 1 June 2026. Review scores and counts may change over time as new reviews are received.
Can I still place an order with Luxo Living?
Yes. Luxo Living continues to operate and fulfil customer orders across Australia through its website.
Before placing an order, customers can contact the Customer Service Team for help with product details, stock availability, estimated delivery timeframes, warranty information, and general pre-purchase questions.
What should I do if I have an issue with my order?
If you have an issue with your order, please contact the Luxo Living Customer Service Team as soon as possible so the matter can be reviewed.
To help the team investigate quickly, please provide:
- Your order number
- A clear description of the issue
- Photos or videos, where relevant
- Delivery details, if the issue relates to freight, missing items, or damage
- Any previous communication about the matter
The Customer Service Team can assist with order enquiries, delivery updates, product issues, warranty claims, returns, missing or damaged items, and after-sales support.
How does Luxo Living handle customer issues?
Luxo Living aims to review customer concerns fairly and provide practical resolutions based on the circumstances of each case.
Depending on the issue, this may include troubleshooting, replacement parts, replacement items, refunds, warranty support, or further investigation with suppliers, dispatch, or courier partners where required.
How can I contact Luxo Living?
Customers can contact the Luxo Living Customer Service Team before or after placing an order.
Phone: 02 8999 1118
Customer support: 24/7 support for all enquiries
Luxo Living acknowledges the NSW Fair Trading public warning and remains focused on improving customer communication, product quality, issue resolution, and after-sales support. Customers are encouraged to contact the Customer Service Team before or after ordering if they need assistance.