Estimated dispatch times are shown on our website category pages. The estimated dispatch time for your order will also be shown on your order confirmation which is sent via e-mail after you place your order.
In-stock items will be dispatched from our warehouse as soon as possible after placing your order unless you have included some pre-order items in your order. 99% of orders placed before 11:30 am Sydney time on a working day will be dispatched on the same day.
Please note that cancellation fees and return shipping fees may apply if you cancel an order after we start processing it.
Deliveries to major capital cities are usually made within 4 working days, however, please allow 10 business days after the dispatch date to receive your order. Excludes pre-order items.
To keep delivery costs low, we book all deliveries on standard road transport services with one person on board the delivery vehicle. If you have ordered any large or heavy items please have enough able-bodied people at home to help the driver with unloading. The suggested lifting weight per person is 25kg (example. Box weighs 100kg, you will need to supply 3 able-bodied people at home to help the driver with unloading). Carton weights can be seen on the products listed specifications. The driver is responsible for delivering the goods to your doorstep at ground level. You are welcome to request additional services such as an extra helper or specialised delivery service or after hours delivery. This will need to be arranged with us before dispatch and additional costs will apply.
CLICK & COLLECT
If you would like to pick up your order please check item location displayed on our product pages. For assistance please call 02 8999 1114 and press option 1 to speak to one of our sales team members. Place your order online to ensure stock is reserved for you as our products can sell out very quickly.
12 Months Warranty
We take quality seriously. This product is backed by a 12 month return to base (RTB) warranty against defects. (more info)
For your peace of mind and online shopping convenience all our products also come with:
Mattie Distressed Persian Silky Floor Rug
If you’re getting a little tired of walking into your home and seeing the same furniture, the same colours, and the same textures every day, we don’t blame you. In fact, it is actually supernatural to get a bit over the layout of your home decor and how it makes you feel when you come home after a long day of work. Keeping it fresh and making slight changes here and there can make all the difference to your relationship with your safe space. Contrary to what some people might think, changing things up doesn’t have to take a lot of money to achieve a brand-new look. Like a lot of things, it is the little adjustments that can turn things on their heads.
Take the Mattie Distressed Persian Silky Floor Rug for example. Rugs are a great statement piece to draw the eye to, they warm up your space, and can give it a real sophisticated look and feel. The neutral tones with hints of blue in the Mattie are classic and timeless, and the bonus is the 100% polyester make means it is also super comfy. Lined with felt, polyester and cotton backing, it won’t slip and slide around your hard floors either. You can even choose from three different sizes to suit every area of the home.
Care Instructions: Vacuum regularly. Professional cleaning is recommended. If snagging occurs, do not pull, clip instead. Blot spills immediately with a clean, dry cloth. Rotate periodically for even wear.
Disclaimer: Actual product colours may vary. Please note that due to lighting, studio photography, room conditions, and different screens on various devices, some minor colour variations can occur. We do our very best to make sure our photos are as close to the exact product as possible.
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