Estimated dispatch times are shown on our website category pages. The estimated dispatch time for your order will also be shown on your order confirmation which is sent via e-mail after you place your order.
In-stock items will be dispatched from our warehouse within 24 hours unless you have included some pre-order items in your order. 99% of orders placed before 11:30 am Sydney time on a working day will be dispatched on the same day.
Please note that cancellation fees and return shipping fees may apply if you cancel an order after we start processing it.
DELIVERY
Deliveries to major capital cities are usually made within 4 working days, however, please allow 10 business days after the dispatch date to receive your order. Excludes pre-order items.
To keep delivery costs low, we book all deliveries on standard road transport services with one person on board the delivery vehicle. If you have ordered any large or heavy items please have enough able-bodied people at home to help the driver with unloading. The suggested lifting weight per person is 25kg (example. Box weighs 100kg, you will need to supply 3 able-bodied people at home to help the driver with unloading). Carton weights can be seen on the products listed specifications. The driver is responsible for delivering the goods to your doorstep at ground level. You are welcome to request additional services such as an extra helper or specialised delivery service or after hours delivery. This will need to be arranged with us before dispatch and additional costs will apply.
CLICK & COLLECT
If you would like to pick up your order please check item location displayed on our product pages. For assistance please call 02 8999 1114 and press option 1 to speak to one of our sales team members. Place your order online to ensure stock is reserved for you as our products can sell out very quickly.
3 Years Warranty
We take quality seriously. This product is backed by a 3 year warranty against defects. (more info).
For your peace of mind and online shopping convenience all our products also come with:
Mateo Natural Rattan Side Table
Complement your coastal or contemporary living style with the Mateo Natural Rattan Side Table. The Charm of this natural side table will surely provide your home with the boho ambience you’ve always dreamed of.
The Mateo side table is handcrafted using premium quality rattan. Rattan is known to stand the test of time with proper maintenance. It is a lightweight and natural material, environmentally sustainable and can be moved around effortlessly to suit your style.
Rattan furniture’s beautiful distinct feature means it doesn’t go out of style because of its natural appearance and aesthetic.
Features:
Tips in maintaining rattan furniture: